Should there be any complications during your cosmetic surgery holiday, it is imperative that you immediately let us know via your Beautiful You Holidays booking manager. You will be asked to provide information such as photos, medical reports from your doctor at home, or any relevant statements.

Once these have been received, a review committee consisting of your booking manager, the attending Surgeon, and the Beautiful You Holidays Manager will review the complication. The purpose of the review is to determine:

• Whether the complication relates or does not relate to the procedure, the hospital treatment and/or admission
• Whether the complication is due to the following: unrealistic expectations of the client; any previous medical or pre-existing conditions; or any post-operative or surgeon’s instructions that were not fully followed

Following this review, the extent of responsibility (and distribution of costs, if applicable) between Beautiful You Holidays and the client will be allocated and communicated in writing. If the client has any queries or concerns about the review process, they must respond immediately in writing to Beautiful You Holidays.

Clients need to be aware of the following conditions:

• All information and advice from the surgeon and medical staff must be followed. This includes, but is not limited to: medication recommendations, restricted activities and follow-up care
• Compression garments provided must be worn according to the surgeon’s instructions
• You must stay in a hotel approved by Beautiful You Holidays for your post-operative stay
• Any immediate visits with medical practitioners that are sought for acute pain, acute swelling or infection must from a licensed medical practitioner; clients need to obtain a medical report or statement detailing the diagnosis, treatment provided and cost of treatment, and provide this information to Beautiful You Holidays
• All treatment costs submitted to Beautiful You Holidays for reimbursement must first be pre-approved by us
• It is our common practice to wait six months after surgery before any review process is settled, to allow adequate time for swelling to subside and healing to settle
• Our guarantee does not cover any procedures performed by another surgeon not in your original plan approved by Beautiful You Holidays unless it is a case of acute complications or an emergency.

There are risk factors that can impact the outcome of any surgery, including cosmetic or plastic surgery. If any of the following factors below apply to you, please discuss them with your surgeon before your procedure.

You must inform you surgeon before your procedure if you: 

• smoke (even just occasionally)
• use alcohol or drugs
• are outside a healthy BMI range
• take any medications, especially those that interfere with recovery
• are allergic to medications or have any other allergies
• have any of the following conditions:
  • diabetes or thyroid disease 
  • HIV, hepatitis or syphilis
  • heart conditions 
  • renal conditions including chronic renal failure or stone
  • urinary conditions including benign prostatic hypertrophy, stricture of the urethra
  • liver conditions including cirrhosis or hepatitis
  • lung conditions including chronic obstructive pulmonary disease (COPD), asthma or tuberculosis (TB)
  • gastrointestinal conditions including peptic ulcer
  • marrow conditions including dysplastic marrow
  • nerve conditions including sensory, motor or autonomic disturbance
  • muscle conditions including weakness, myasthenia-gravis or Guillain-Barre syndrome
  • uterine conditions including dysmenorrhea and endometriosis
  • joint conditions including arthritis
  • eye conditions including glaucoma
  • psychiatric conditions depression, schizophrenia or anxiety
  • systemic conditions including autoimmune disease allergy or cancer
  • degenerative conditions to the spine, bone, joints, eye or brain
  • keloid scarring problems
  • vascular or heart problems

The Beautiful You Holidays guarantee does not cover:

• Non-surgical procedures and laser or dental procedures
• Any inherent risks that are associated with surgery that are not a result of surgery error, including but not limited to: capsular contracture, skin rippling and double bubble effect (in the case of breast implants), numbness and changes in sensation, Keloid scarring, asymmetry
• Any bodily changes due to weight gain/loss or pregnancy since the surgery
• Clients who do not stay the minimum recommended number of nights in their hospital or hotel as recommended by your surgeon, nursing staff or Beautiful You Holidays staff
• Clients who have been identified as and been advised that they are high risk
• Clients who choose to undergo procedures after being informed that the results for them may not be optimal

Once everything has been considered, Beautiful You Holidays guarantees in the case of surgeon, hospital treatment or admission error, if the case is accepted, they will pay in full or on an agreed costs-shared basis with the client. Subject to the following: 

The process for any clients that are not happy with their surgery is in the first instance to refer the issue to the surgeon. If the surgeon considers the client may have a case, he will refer it to the monthly surgeon/hospital board meeting for consideration. All the surgeons at the hospital make any decisions on revision cases together.  This process takes time, as the results from this meeting will need to be referred back to Beautiful You Holidays.  The results of this decision will predict the way forward with any revision work, and the following will apply: 

• Hospital, admission, surgical and other costs associated with any revision surgery – not including any expenses for the patient’s companion or family
• The accommodation required for revision surgery at a hotel selected by Beautiful You Holidays; the surgeon will advise the length of stay.  This will not be the same time required for the original surgery.  Revision surgery usually requires fewer night’s stay.  Any additional hotel costs must be paid by the client.
• Beautiful You Holidays does not cover the cost of airfares

All revision surgery procedures must be finalised within one year of the original surgery. This guarantee applies to Beautiful You Holidays clients who have booked plastic surgery procedures through our booking team. 

Please get in touch with us if you have any questions or concerns.